Between trying to finish up the last touches on Ethos SalonSpa & Barber, managing a growing team of 20 (and would still like a few more stylists/Barbers) and at this point sleepless nights (8weeks until this babe arrives) time just seems to slip away. Hence the silent blog.
I have a great story about the loyalty of one of our clients from last week.
Now, this is not the first time that this has happened and we are truly grateful to have guests like Cheryl and Irwin who care so much about our business that they stand up for us, when we are too busy to notice. The story goes something like this:
This past Saturday we were slammed. It was the afternoon and Brooke and I had just switched shifts. Daniel had come up to help a lady with home care while Brooke was busy filling the day with appointments. Needless to say, the lady Daniel was helping thought she would help herself to what Daniel recommended the second he left her side.
Our guest Irwin was waiting patiently for his haircut with Priscilla, observed this lady putting the product in her bag, walked up to her, confronted her about her actions and brought her back into Ethos as she attempted walk out the door with about $120 worth of Aveda products.
Long story short, security held her in the mall until the police showed up and this 17 year old girl now has a court date for shoplifting.
Irwin left with a free haircut and was our hero for the day.
It is moments like these that I realize how much our guests value Ethos and would interject themselves into an unknown situation to do what's best for our business.
Thank you Irwin and all the others who would do the same!
